1. Introduction
At Surgimax Instruments, we are committed to ensuring that your products are delivered to you in a timely and efficient manner. This Shipping Policy explains how we handle shipping, including delivery times, costs, and processes.
2. Shipping Locations
We offer shipping services across India. For international shipping, please contact us directly at contact[at]surgimaxindia.in for more information and to discuss available options.
3. Processing Time
Once an order is confirmed, it will be processed within 5-7 business days. Please note that orders placed on weekends or public holidays will be processed the next business day.
4. Delivery Time
Estimated delivery times vary based on your location:
- Within India: Delivery typically takes 7-10 business days from the date of shipment.
- Remote Areas: Delivery to remote areas may take additional time, depending on the courier service.
Please note that delivery times are estimates and may be affected by unforeseen circumstances like weather conditions, strikes, or other logistical issues.
5. Shipping Costs
Shipping costs will be calculated at checkout based on your location and the weight/size of the items purchased. For bulk or large orders, we may offer discounted shipping rates. Please contact us for any specific shipping inquiries.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to track your shipment through the courier’s website.
7. Shipping Partners
We partner with reliable and trusted courier services to ensure that your products reach you safely and on time. Our shipping partners may vary depending on your location and the nature of the product being shipped.
8. Damaged or Lost Shipments
If your shipment is delayed, lost, or arrives damaged, please contact us immediately at contact[at]surgimaxindia.in. We will work with the courier service to resolve the issue and ensure that you receive your order as soon as possible.
9. Changes to Shipping Information
If you need to update or modify your shipping address after placing an order, please contact us at contact[at]surgimaxindia.in as soon as possible. We will make every effort to update your shipping details before the order is dispatched.
10. Contact Us
For any shipping-related questions or concerns, feel free to contact us at:
- Email: contact[at]surgimaxindia.in
- Address: SS 1809, Sector H, Kanpur Road, LDA Colony, Lucknow – 226012, Uttar Pradesh, India