1. Introduction
At Surgimax Instruments, we strive to ensure that you are satisfied with your purchase. If, for any reason, you are not completely happy with your product, we offer a clear return and refund process. Please read our policy below to understand the terms for returns and refunds.
2. Eligibility for Returns
Products purchased from Surgimax Instruments can be returned under the following conditions:
- The product is defective or damaged upon delivery.
- The product is incorrect or does not match the item you ordered.
- The return request is made within 3 days of receiving the product.
Non-returnable items:
- Customized or special-order items.
- Products that show signs of use, wear, or damage caused by improper handling after delivery.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to contact[at]surgimaxindia.in within 7 days of receiving the product, explaining the reason for the return. Include your order number and any relevant photos of the product issue.
- Return Approval: Once your return request is reviewed and approved, we will provide instructions for sending the item back.
- Packaging: Ensure the product is securely packed in its original packaging along with all accessories, manuals, or parts.
- Return Shipping: You are responsible for the cost of return shipping unless the item was delivered in a defective or incorrect condition.
4. Refund Process
Once we receive the returned product and verify its condition, we will process your refund:
- Defective/Damaged Items: A full refund or product replacement will be issued.
- Incorrect Items: A full refund or correct item will be provided.
- Refunds will be processed within 7-10 business days to the original payment method used during purchase.
5. Exchanges
We do not offer direct exchanges for products. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.
6. Exceptions
In certain cases, we may not be able to offer refunds or returns, including:
- Items damaged due to misuse or improper care by the customer.
- Products that were purchased during a sale or special promotion.
- Products returned without prior approval from Surgimax Instruments.
7. Contact Us
If you have any questions regarding our Return & Refund Policy, or if you need assistance with a return, please reach out to us at:
- Email: contact[at]surgimaxindia.in
- Address: SS 1809, Sector H, Kanpur Road, LDA Colony, Lucknow – 226012, Uttar Pradesh, India